How do I upload Videos to Shopflick?
- You can upload three types of video to Shopflick: Product Listing videos, Profile videos, and Store videos.
- 1. Product Listing Videos
You have to be a registered Shopflick Seller in order to upload a Product Listing video. The video upload process takes place on Step 2 of Create Listing. Browse for your video and then click upload. When the uploading process has completed, then you will be able to move to Step 3 of Create Listing.
- 2. Profile Videos
You have to be a registered member of the Shopflick community in order to upload a Profile video. The video upload process takes place on the "My Profile" page within the "My Account" section of the site. Once you click on the upload button, then a lightwindow will open where you will be able to browse for your video and then click upload. When the uploading process has completed, then close the lightwindow and return to My Profile.
- 3. Store Videos
You have to be a registered Shopflick Seller in order to upload a Store video. The video upload process takes place on the "Store Profile" page within the "Store Settings" section of the site. Once you click on the upload button, then a lightwindow will open where you will be able to browse for your video and then click upload. When the uploading process has completed, then close the lightwindow and return to Store Profile.
- Note, it can take from a couple minutes to an hour for your videos to upload to Shopflick.
What file formats do you accept for uploading videos to my Shopflick Store and Listing Pages?
- We accept many poplar formats such as AVI, QuickTime, Windows Media, and MPEG. The file extensions: .avi, .mov, .wmv, .mpg, and .mp4 are all acceptable.
For best results, use the Quicktime format. You can download a free version of Quicktime at http://www.apple.com/quicktime/. If you're receiving an error with your Upload, you should make sure that you're using one of the accepted formats.
What's the best format to upload video to Shopflick?
- 1. Quicktime video (480x360)
- 2. MP3 audio
- 3. "Broadband High" video settings if using Quicktime Pro, iMovie, Final Cut Express, Final Cut Pro
How do I remove a video?
- Removing a video is almost as easy as uploading a video. Once you've successfully uploaded a video, then you should see a link close by that says, "replace." Replacing the video will allow you to swap out the original video file with the one you just added.
I deleted my video, why does it still show up?
- This doesn't typically happen, but since we're working with a partner that helps us with our video storage sometimes there is a couple of minute lag between the time you delete the video from the system and when it actually stops appearing on the site. If you continue experiencing problems, then please send an email to Support@Shopflick.com .
How long does it take to upload a video?
- Depending on the file size and connection speed, a video can take anywhere from a few minutes to over an hour to load. Be patient, have a soda, relax. Shopflick is doing all the work; it just takes some time! A big orange "progress bar" will show where you are in the upload process.
When will the video be available to view?
- There are two steps that our system must go through for a Seller to properly upload a video.
- You must first upload your video to our system. During this period you will see an orange "progress bar". When the "progress bar" is full that means your video has been uploaded into our system.
- The next step is called the "transcoding" process. The uploaded information is sent to a separate server where it is compressed into a format that will play on your computer. This can take some time to complete.
- Depending on the file size and connection speed, a video can take anywhere from a few minutes to over an hour to load.
What file size can I upload?
- Video files should not exceed 30MB in size. Since most videos on Shopflick are only 1-2 minutes long, this should not be a problem. It is best if you use Quicktime to make a "Broadband High" version of the video file (.mov).
How many videos can I upload?
- With a seller account, you have the ability to load as many products as you choose.
What happens if the video upload process stops mid-way?
- If the video upload process stops mid-way, then the page will throw an error message asking you to try again.
How do I create a thumbnail?
- A "thumbnail" is a reference clip pulled from your video. It will be used as the "still photo" that is the "poster" for your video. Finding a great thumbnail is critical to getting potential customers to watch the video. Remember, people tend to "judge a book by its cover," and the thumbnail is the book cover. During the final step of the Create Listing process you will have an opportunity to select from 3-5 thumbnails that have been auto-generated for you by the system. Simply click on one of the thumbnails and that thumbnail will become highlighted. You can either select from one of the system-generated thumbnails or upload your own thumbnail by browsing for an image, selecting that image and then pressing the upload button.
What is your policy on copyright infringement?
- Users may not upload any video which contains clips or material which infringe on any third party's copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy. By clicking "Upload Video," the user is representing that the video does not violate Shopflick's User Agreement and that the user owns all copyrights in this video or has express permission from all copyright owners.
Do I retain the rights to my videos?
- Yes. Please visit our User Agreement for details. Shopflick has the exclusive rights to use the video as a selling tool on our site, but the video is yours. Shopflick does not transfer any rights related to copyright, patent, trademark, IP or other rights and operates in accordance with the Digital Millennium Copyright Act.
What does someone need to watch my video on Shopflick?
- If you can watch videos from YouTube, Yahoo, MySpace CNN.com or other popular website, you can watch Shopflick videos. But to be technical: your computer system will need to have one of the following.
- Macromedia Flash Player 7.0+
- Windows 2000+
- Mac OSX 10.3+
- Firefox 1.1+, IE 6.0+, Safari 1.0+
- Broadband connection would be ideal
How do I post videos on other sites?
- The tools are very easy to use and much like those on YouTube and other video sites. Clicking "Embed" while on a Shopflick Store or Listing page will provide you with two alternatives for embedding a Shopflick video. You can simply copy and paste the HTML code directly from the page or you can select your favorite social network and then enter your username and password for immediate auto-posting of the video. And don't worry, we don't store your social network information.
Can I download a video?
- No. You can only watch videos on the Shopflick site. This is very similar to how other video sites, such as YouTube, work.
Will other people be able to embed my video?
- Yes, anyone can grab the HTML code for a Shopflick video and embed that code on their favorite social network or Blog. People will also be able to grab the embed code/HTML for your video once it's been distributed into the wild (social networks or Blogs).
How do I view a video in full screen?
- The experience is very similar to any popular video site. Simply click the full screen button located in the bottom right-hand corner of the Shopflick Media Player.
To exit, simply hit the escape key on your keyboard.
Why does the video keep pausing?
- The time that it takes video to load depends on a number of factors. If you connection speed is slow, you may have to wait a few minutes to begin playing the video.
What do I do if a video won't play?
What do I do if no sound is coming out of the video player?
First thing to do is check to make sure the sound on your computer is on. Next step is to make sure your computer speakers are turned on. Finally, make sure the video player volume is not muted. If all else fails, then please send an email to Support@Shopflick.com
NOTE: If you have any other questions please visit our Guidelines for Editing/Delivering Completed Videos in the SfM Requirements and Guidelines.
